Custom Merchandise

It takes between 15-20 days to process a merchandise order (due to Covid-19 delays), after which it is shipped. The shipping time depends on your location but can be estimated as follows:

• USA: 5-​8 business days
• International: 10-20 business days

Additional customs and tax fees can occur on international orders. This fee is not within our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if duties and taxes will be applied to your purchases.

Before getting in touch with us, please do the following:

• Review your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Check with your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise. If you are expecting a delivery and know you will not be home to accept it, use an address where you know you'll be!

If the shipping address is correct and the package isn't at the post office or with a neighbor, get in touch with us at products@eventgroove.com with your order number handy.

If your shipping method includes tracking, you'll receive a tracking link via email once your order ships. If you have any questions about your tracking number or shipment, please reach out to us at products@eventgroove.com.

We are so sorry if the product you ordered arrived damaged. To help us quickly resolve this, please email us at products@eventgroove.com within a week’s time with photos of the damaged product, your order number, and any other essential details. We will get back to you with a resolution as soon as possible!

Image dimensions depend on the product you choose, but as a benchmark, most images for printing on t-shirts should be a minimum of 12" x 12", and images for printing on mugs should be a minimum of 4" x 4".

Your print file has to be at least 150 dpi (dots per inch) to ensure optimal print quality for most products. There are, however, some products that require 300 dpi. Resolution is very important—if a low-resolution file is scaled up for printing, the design will look blurry and pixelated.

Acceptable print file formats are PNG and JPEG.

You may think that enlarging the print file size or increasing its dpi will solve the problem. But the root of the problem is that you're still submitting a low-quality image—even 300 dpi doesn't guarantee a quality print if you use a low-quality file in the first place.

Avoid using a background unless it's a part of your design—this is especially important for the designs you want to print on apparel.

If you're printing a design with a black background on a black garment, there will be a grayish rectangle around your design.

Every product has a different texture and feel when printed. Therefore, consider whether it will look good on that specific product when creating your design.

Please remember that your designs will also look slightly different depending on the fabric or fabric blend you print on. For example, ink is more spread out and looks more faded on sweatshirts than t-shirts since sweatshirts are composed of a thicker fabric.

Returns and exchanges are not offered, but if there is something wrong with your order, please let us know by contacting us at products@eventgroove.com!

Refunds are only offered if you receive wrong or damaged items. If this is the case, please contact us at products@eventgroove.com with photos of the wrong or damaged items and we will investigate right away.

We currently do not offer exchanges.

If an item you ordered was mislabeled, please let us know by emailing products@eventgroove.com within a week of receiving your order. Include your order number and photos of the mislabeled item and we will send you a new one or issue a refund!