TicketPrinting.com Privacy Policy

Last Updated: July 23, 2014

Company Background

TicketPrinting.com is a wholly owned business unit of Elk River Systems, hereby referred to as “us”, “we” or “our”. By using and submitting your information on the TicketPrinting.com website, you are consenting to the collection, use, disclosure and protection of your Personally Identifiable Information “Personal Data” as written in this Privacy Policy. Elk River Systems, Inc. has been in business for over 17 years across five ecommerce business units: Software, PerforatedPaper.com, TicketPrinting.com, Ticket River and Raffle River. Throughout our history, we have always employed best practice security and privacy standards.

TicketPrinting.com is located at the following address:
Elk River Systems, Inc.
777 E Main St # 108
Bozeman, Mt 59715 U.S.A.

Privacy Principles

Your privacy is of the utmost importance to us here at TicketPrinting.com. We take all matters of privacy and security very seriously and have taken measures to make sure you trust us as a company and feel safe using our website. When TicketPrinting.com handles your sale or any other communication, we understand that you do not wish to have your personal information (name, address, phone number, etc.) distributed. Therefore, we will not distribute, rent, sell or otherwise provide your personal information to any entity or for any reason except for the few instances specifically detailed below.

We have created this Privacy Policy to clearly outline what personal information we collect from users and how that information is used. Users include, but are not limited to, (i) registered users who purchase products on the TicketPrinting.com website, (ii) users who use a reseller portal to access the TicketPrinting.com website, and (iii) Organization Administrators who manage access to and view order history reports for Secure Reseller sites hosted on TicketPrinting.com (White Label). Your access to and use of the TicketPrinting.com website is also subject to the Terms of Service.

We may share your Personal Data with our subsidiaries, affiliates or other business units for purposes consistent with this Privacy Policy. All information transferred or shared will be subject to this Privacy Policy.

This Privacy Policy shall not apply to any unsolicited information you provide to us or another user or visitor through the Services or through any other means. This includes, but is not limited to, ideas for new products, comments, testimonials and other unsolicited submissions ("Unsolicited Information"). All Unsolicited Information is considered non-confidential and we may share, distribute or use such information as needed without limitation by the terms of this Privacy Policy.

Legal Disclaimer

This Site operates and is available to you "as-is", without guarantees of availability, performance, design or of any other kind. We are not responsible for unforeseen or uncontrollable events that affect orders processing, loss of your artwork files, payment processing or other. We reserve the right to change, expand, improve, or otherwise update the site at any time without notice. Outages and known performance maintenance will be repaired as soon as possible and communicated to you as needed. This Privacy Policy is governed by the State of Montana.

Information We Collect

The information we collect depends on how the user is interacting with the Site. For instance, if a user is only navigating the site (i.e. browsing products, or searching for information without registering or ordering) then we would collect a minimum set of information (IP address and Cookies). However, users who create an account and/or process an order through the site will be required to provide the minimum Personal Information needed to process their transaction. As such, different sections of this Privacy Policy apply to users at different times when using with our Site.

Customers of TicketPrinting.com are asked to provide a minimal set of personal information to set up an account and process their order. We collect some personally identifiable information such as your name, address, phone number, organization information, email, and payment information (account or credit card numbers, expiration date, billing address, etc.) which you enter when setting up your account and/or checking out your order. We also collect all information related to your order, including product types, quantity, cost and discounts, and shipping information.

All information used to create a DYO, template or custom product is collected and saved, including any Personal Information you use, such as your name and address, the name of your organization or business, names of your sponsors and any associated images. If you contact our customer support representatives, you may provide Personal Information over the phone or email that will be collected and stored in our database.

Except for your email address, all gathered information is required to authenticate your financial transaction with the credit card company. We require your email address so that we can send you a receipt of your transaction and, if you've purchased software, we email the license key necessary for turning on the full functionality. All of TicketPrinting.com's emails are in accordance with the strictest possible guidelines against Unsolicited Commercial Email.

Please be aware that you may refrain from voluntarily providing your personal information through our Site, but you will not be able to create an account or process your online order without this information. By purchasing our products through the Site, you consent to our use of this information as per this Privacy Policy.

We also collect some information automatically such as cookies. Cookies are used to significantly enhance your experience as a user and customer of TicketPrinting.com. Cookies make it possible to keep track of your purchases, deliver content specific to your interests, save your password, and track other information. This means you do not have to enter information multiple times. You may disable cookies on your web browser if you choose, although you will have limited functionality on TicketPrinting.com which this may affect your enjoyment of the website. The information collected with cookies is secure and do not contain any personally identifiable information. Please contact your browser provider for details on how to remove cookies.

We collect, or utilize 3rd party technologies to collect, information through log files including internet browser type, IP addresses, domain names, device/software type and version, demographic data, sites visited before accessing our Site, and access date and time. Other information collected while on our site includes pages visited, and where your time was spent. As such, this non-personal data is not susceptible to the restrictions outlined for Personal Information or Personally Identifiable Information in this Privacy Policy.

We also use ETags, which store a unique customer code in your browser cache so we can easily identify you when you return to our Site. ETags enable us to tailor our Site to you, which includes your preferences, settings and order history. ETags do not carry Personal Information and can be deleted by clearing your browser’s cache.

How the Information is Used

We may utilize your email address to contact you regarding customer service inquiries, communicate with you about our site and improve our products and user experience and products. If you opt-in to receive promotional emails from TicketPrinting.com we will use your email address to communicate email such as promotions, specials, seasonal events, and new products or services. While you can choose to opt out of promotional emails at any time but your email address will still be stored and associated with your account.

We will always notify you as to the types of information we are collecting about you as well as the uses we intend to make of that information. We will always tailor articles and their corresponding email communications to your organization and your expressed interests. You may opt out of these types of communications at any time, by selecting the opt-out checkbox in your account profile.

Personal Information may be disclosed if required to comply with government, legal or criminal investigation requests. Non-personal data, as mentioned above, cannot be linked to the personal data we collect, it is simply a general data resource to better serve our customers. This information is used for Site troubleshooting and analysis, which drives Site and service improvements and personalization of your user experience. This information may also be used to comply with applicable State, Federal and International laws.

We may need to securely transfer your information to a very limited set of relevant partners. By submitting your personal information, you consent to such processing and transfers in connection with such orders. In terms of third parties to whom we may supply personal information, these are:

  • Key Fulfillment Agents: which provide critical services to execute your order.
  • Transaction Processors: merchant bank and credit card payment processor.
  • 3rd Party Contractors, Agents or Consultants: contracted software developers, marketing and research firms, hosts or other business development professionals may have access to a limited set of this information to assist with orders, perform site maintenance, troubleshoot, perform analysis or otherwise improve our Site and services.

In addition, we may transfer your personal information to purchasers or subsidiaries (and potential purchasers or subsidiaries) if Elk River Systems, Inc. acquires, or is acquired by or merged with, another company. This will enable you to seamlessly continue your relationship with TicketPrinting.com despite a change of ownership.

This policy only applies to the use that we make of data provided to us via the Internet and email. Other uses may be made of data provided to Elk River Systems, Inc. in correspondence, by telephone or by other means not detailed in this Policy. These terms apply in addition to Terms and Conditions of Use for the Website.

Facebook and Other Third Party Connections: you can connect to third party services like Facebook, in which case we may collect, use, disclose, transfer and store information relating to your account with such third party services in accordance with this Privacy Policy. If you connect with Facebook, we store your first name, last name, email address, and gender. We also allow login with your Facebook account and posting of purchases to your Facebook timeline.

Security

TicketPrinting.com has implemented several measures to ensure your personal information is protected. Our Site uses Secure Socket Layer (SSL) certifications to protect any personal information in transit over the web. We also encrypt all critical data in our database. Our web servers and database are protected behind firewalls to prevent outside access except through our Site. Our Site is also tested with McAfee Secure daily. Rackspace, our hosting provider, maintains very high levels of security around the physical servers and network access. Servers are located in Virginia, Washington, and Texas, USA. Despite these measures, we cannot guarantee the absolute security of any information submitted to the Site.

Account Information, preferences and order histories can only be accessed with a valid user name and password. Some sites (MyTemplates) can only be accessed through a separate portal that also requires an email and password. Every user is responsible for protecting their password from misuse or theft and we hold no responsibility for the misuse of your password. If your password was misused or stolen, please contact our customer support representatives immediately.

Updating Your Personal Information

Once you have registered you can access your account in the My Account section of the Site. Here you can update your Personal Information such as address, email, phone number and communication preferences. If you need assistance you can contact one of our friendly Customer Service representatives at 888.771.0809.

Consideration of Minors

Our Site is intended for individuals over the age of 18 years. We do not market or in any other way target products or services of TicketPrinting.com to children. As such, we do not knowingly collect personally identifiable information from minors nor share or disclose such information to third parties. If you are under 18, you may not use the Site per our Terms of Use. If you suspect that a minor under 18 years of age has used the site and provided their own or another’s personally identifiable information please contact us at  support@ticketprinting.com or call the customer service listed above.

Reseller Site Information Sharing

If you are accessing the TicketPrinting.com service through a reseller link, you are still susceptible to the terms as set forth in this Privacy Policy. Your Organization Administrator has access to all orders placed through their reseller site, which includes personal information such as name, address, phone number and email address. Organization Administrators are subject to separate Terms of Use agreeing to adhere to TicketPrinting.com’s policies for protecting sensitive customer information.

Designated administrators within TicketPrinting.com, namely managers and customer service representatives, also have access to full order information in order to process orders through the TicketPrinting.com Order Management System, issue refunds and process cancellations.

Employees at TicketPrinting.com are under strict policy not to share any customer information outside the purposes outlined above.

Links and Third Party Advertising

Any links on the website may take you to third party sites over which we have no control and therefore we accept no responsibility or liability. Similarly, third parties may use their own cookies, have their own Privacy Policies and post advertisements appearing on this website. When linking to another website you should read the Privacy Policy posted for that website.

Feedback, Comments & Suggestions

If you have any questions about our Privacy Policy or any questions regarding the secure protection of your personal information, please do not hesitate to contact our friendly customer service representatives:

TicketPrinting.com
Email: support@ticketprinting.com
Toll Free: 888.771.0809

Changes to Our Privacy Policy

TicketPrinting.com may revise this Privacy Policy at any time with or without notice. The date most recently updated will be listed at the top of this page. Since our Privacy Policy is an integral part of the relationship between our Site and you as a user, you should check back regularly for updates. Updated Privacy Policy changes are in effect 30 days from the posted "Last Updated" date or as otherwise indicated in an email or website post. We will always ensure the most recent version of the Privacy Policy is linked to the site and that we are available to address any questions or concerns.